Refund and Returns Policy

At Edgenerics Store, we are committed to providing you with the highest quality products and a trusted, discreet shopping experience. Due to the sensitive nature of our products and health regulations, we follow a strict but fair refund and return policy as outlined below.

Returns Policy

For safety and hygiene reasons, we do not accept returns of medicines once they have been shipped, delivered, or opened — even if unused.

Returns will only be considered in the following exceptional cases:

• You received the wrong product
• The product was damaged during shipping
• The product is expired or defective upon arrival

To be eligible for a return:

• You must contact us within 48 hours of delivery
• The product must be unopened and in its original packaging
• You must provide clear images or video proof of the issue

Refund Policy

Refunds are processed under the following conditions:

• If your order is cancelled before dispatch, a full refund will be issued.
• If you received a wrong or damaged item, and we are unable to send a replacement, a full or partial refund will be processed.
• Refunds are not applicable for issues due to personal dissatisfaction or lack of desired effects, as results may vary from person to person.

Once approved, refunds will be processed to your original payment method within 5–7 business days.

Non-Returnable / Non-Refundable Items

• Opened or used medicines
• Products returned without authorization
• Orders delayed due to reasons beyond our control (e.g., courier delays, incomplete address)

How to Request a Refund or Return

To initiate a refund or return request, please contact our support team with your:

• Order ID
• Reason for the request
• Supporting photo/video evidence (if applicable)

Email: support@edgenericsstore.com

We value your trust and aim to resolve all genuine concerns swiftly and professionally. Thank you for choosing Edgenerics Store — your privacy, safety, and satisfaction are always our top priority.